Q&A

1) What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.

Orders cannot be canceled once they have been placed. To receive a refund, the item must be returned—refunds will not be issued without a return.

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Once the returned item is received and inspected, the refund will be processed to the original payment method.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos so we can assist you.

2) What is your shipping policy? 

Processing Time

All orders are processed within 1–3 business days. Once your order is processed, it will be shipped and you will receive a tracking number when available.

Shipping Time

Shipping times vary depending on your location and our suppliers. Estimated delivery times are typically 7–20 business days. Please note that these are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Tracking Information

Once your order ships, tracking information will be provided. Tracking updates may take a few days to appear.

Delays

We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.

International Shipping

We currently ship internationally. Customs fees, duties, or taxes (if applicable) are the responsibility of the customer.

3) Terms of Service

By accessing and using this website, you agree to be bound by the following Terms of Service. If you do not agree with any part of these terms, please do not use our website.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to use our products or services for any illegal or unauthorized purpose.

Products & Pricing

All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice. Prices are subject to change without notice.

Orders & Payments

By placing an order, you agree that all information provided is accurate and complete. Once an order is placed, it cannot be canceled. We reserve the right to limit or refuse any order.

Shipping & Delivery

Delivery times are estimates and may vary. We are not responsible for delays caused by carriers, customs, or other factors outside our control.

Returns & Refunds

Returns are accepted within 30 days of delivery. Items must be returned to receive a refund. Please review our Return & Refund Policy for full details.

Intellectual Property

All content on this site, including images, text, and logos, is the property of our store and may not be used without permission.

Limitation of Liability

We are not liable for any damages resulting from the use or inability to use our products or services.

Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Continued use of the website constitutes acceptance of those changes.

Contact Information

Email: realdreambuddies@gmail.com

Phone Number: 551-336-7076